Shipping Policy

How to track an order?
You will receive an email notification once your order has shipped. You can track on https://www.17track.net/en according to the tracking number indicated or send an email to info@claclay.com.

How long is the shipping time?
Under normal circumstances, the production time is approximately 7 working days, and the shipping time is 7–25 working days (shipping times vary by region worldwide) (for the United States, delivery may be delayed due to customs policies). In case of special circumstances (such as holidays), the timeline may be further delayed.

Estimated delivery times by region:
United States and Canada: 7–15 working days
United Kingdom and Ireland: 9–15 working days
Australia and New Zealand: 9–15 working days
All other countries: 12–25 working days

Do you offer worldwide shipping?
In general, we offer worldwide shipping.

How much is the shipping?
Free Standard Shipping: Free Shipping, For the order value over USD 79.
Standard Shipping: The shipping fee is USD 6.99, for an order value less than USD 79.99.

About Customs

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs, duties, or tariff. 

If you have any questions , please contact us at email info@claclay.com! Our team will reply you within 24 hours. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.